Welcome to

gray matters



Check out the latest web design projects from Gray Matters or click on one of the service offerings pages to learn more about how I can help you!

About me

What is gray matters? Better yet, who is gray matters?

Quite simply, Gray Matters is Matt. Yup, just one guy! I've been helping family and friends with their computer problems for years and always enjoy the challenge and the fun of learning something new so I decided to take on a little extra work in addition to my day job.

Gray Matters gives me the opportunity to help people by providing the solutions they need while learning new things and expanding my skill set. I'm always happy to try and figure out a problem if I don't know the answer and working with people gives me an insight into what people are looking for and allows me to stay current on technology trends.

Work Experience


Gray Matters Technology 2014 - Current
  • General computer maintenance
  • New computer set-up
  • Home Networking
  • Web design & hosting
  • Collect and interpret analytic data
  • Design and implement email blasts

Technology Solutions Specialist

The Sheridan Press July 2015 - Current
  • Create and manage automated workflows using Enfocus SWITCH
  • Support M3 ePrint product including database reporting, Sunshine Act publisher reports, access issues, and database updates
  • Manage and support Sheridan Subscription Management and Licensed Print Management programs and subscriber services software
  • Manage and support Dynamic Edition authentication and access restrictions
  • Support data analytic offerings including Google, BIME, and Thermostats

Account Manager II

The Sheridan Press February 2011 - July 2015
  • Convert and map data into customized databases
  • Maintain online subscription access via user credentials and IP authentication
  • Track and report database changes, updates, and analytic data
  • Troubleshoot customer concerns and provide resolutions
  • Create and manage e-mail blast campaigns
  • Collaborate with sales force in establishing and maintaining customer relationships

Customer Service Rep I & II

The Sheridan Press April 2004 - February 2011
  • Consult with customers/prospects on database set-up, transfer of files, etc.
  • Program custom reports and database conversions
  • Develop, implement, and maintain training manual for new and existing software
  • Maintain customers' database by processing new and renewed orders
  • Calculate and prepare quarterly billing invoices
  • Prepare and mail renewals to expiring subscribers


Bachelor of Science in Information Technology

University of Phoenix 2013 - Current

  • Cumulative GPA: 3.97

Bachelor of Science in Business Administration

University of Phoenix 2008 - 2012

  • Cumulative GPA: 3.88
  • Graduated with Academic Honors 2012

Associates Degree in Specialized Business

York Technical Institute 2002 - 2004

  • Cumulative GPA: 4.0
  • Commitment to Success Award 2004
  • Academic Honors 2002, 2003, 2004
  • National Dean's List 2003, 2004

Contact me

Have a question or just want to send a comment? Use the form below to send me a message!

Located in South Hanover, PA
Serving Hanover and surrounding areas including York, Adams, and Carroll Counties