About Me
Quite simply, Gray Matters is Matt. Yup, just one guy! I've been helping family and friends with their computer problems for years and always enjoy the challenge and the fun of learning something new so I decided to take on a little extra work in addition to my day job.
Gray Matters gives me the opportunity to help people by providing the solutions they need while learning new things and expanding my skill set. I'm always happy to try and figure out a problem if I don't know the answer and working with people gives me an insight into what people are looking for and allows me to stay current on technology trends.
Education
University of Phoenix
Cumulative GPA: 3.97
Graduated with Honors
University of Phoenix
Cumulative GPA: 3.88
Graduated with Honors
York Technical Institute
Cumulative GPA: 4.0
Commitment to Success Award 2004
Academic Honors 2002, 2003, 2004
National Dean's List 2003, 2004
South Western High School
Senior Class President
Software Knowledge
Experience
Web design & hosting
Collect and interpret analytic data
Design and implement email blasts
General computer maintenance
New computer set-up
Home Networking
Create and manage automated workflows using Enfocus SWITCH
Manage automated workflows using Enfocus SWITCH and HP Production Center
Create and manage workflows and data mapping with Altova MapForce
Support M3 ePrint product including database reporting, Sunshine Act publisher reports, access issues, and database updates
Manage and support Sheridan Subscription Management and Licensed Print Management programs and subscriber services software
Manage and support Dynamic Edition authentication and access restrictions
Assist in maintaining PCI compliance for multiple platforms
Support data analytic offerings including Google, BIME, and Thermostats
Convert and map data into customized databases
Maintain online subscription access via user credentials and IP authentication
Track and report database changes, updates, and analytic data
Troubleshoot customer concerns and provide resolutions
Create and manage e-mail blast campaigns
Collaborate with sales force in establishing and maintaining customer relationships
Consult with customers/prospects on database set-up, transfer of files, etc.
Program custom reports and database conversions
Develop, implement, and maintain training manual for new and existing software
Maintain customers' database by processing new and renewed orders
Calculate and prepare quarterly billing invoices
Prepare and mail renewals to expiring subscribers